Build Open and Honest Relationships with Communication

April 8, 2013 — business, communication, Zappos

Zappos core value number six describes the goal of the communication systems.  Any company has to be specific and mindful about communications within the company and with customers.  Zappos takes this seriously.  The open office design and the systems of training and benefits are conducive to better than average communication.  Since the workers are encouraged to express their personalities in decor and office fashion, at least some nonverbal design language is included in the conversation.

If all companies bothered to find out if they really communicate what they think they are saying I believe huge leaps of employee satisfaction could result.  Statistics show that most employees in the US are disengaged.  What the disengagement does is psychically disconnect the employee from the mission of the company.  Doing time in such an environment resembles jail more than it does a place of productive creativity. If the management has no clue about the reality of the workers, all possible loopholes will be used to avoid helping the company.  For the purpose of oversight as well as for the purpose of clear discussion management today needs to interact rather than hand down dictums. Employees who feel at all unhappy with their work life will take it all out on your customer.

The fun starts at the front door at Zappquarters in Henderson, NV.  Ties are cut and placed on the trophy board.  The best communication device I noticed was the way they used your toilet time to make you look at the wellness information.  Trapped in the stall you are educated about the opportunities to improve your overall health in the company wellness program.  This is a fabulous message and delivery method. The Zappsters do not miss any opportunity to deliver that happy message honestly and clearly.