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Zapping to the Beat of a Different Shoe
January 3, 2013
Day at the Office
Ahoy Help Desk
Shoe on Duty
Visitors Score Books
Culture Clown and Stats
Zap-Benefits
I am deeply enamored of the Zappos core values because they distinctly resonate with my own. On my visit to the Henderson office I fell even deeper under the spell of Zap-happiness. The very professional Culture Clown guided our lucky group of only three visitors around the facility. The happiness is palpable, and the systems only function to amplify existing joy.
- Deliver WOW Through Service
- Embrace and Drive Change
- Create Fun and A Little Weirdness
- Be Adventurous, Creative, and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships With Communication
- Build a Positive Team and Family Spirit
- Do More With Less
- Be Passionate and Determined
- Be Humble
While I could use work and practice in all these areas, I have consciously embraced these same core values for my entire business life. I learned that most products that are marketed by Zappos are studied carefully for potential compatibility, as one might expect. I also learned from Culture Clown, my guide to Zap=systems, that most companies hand in spreadsheets to be considered. I have no spreadsheets for multiple reasons, the most obvious of which is that I have not yet made a profit. I will be pleading my case by using core values 1-10 and explaining how believe I can deliver happiness to/at/with/and for Zappos. It is a worthy exercise no matter the outcome, so I plan to zap on.
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