Keeping current in wellness, in and out of the water
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You can scroll the shelf using ← and → keys
Plates of colorful food served with cheer transform the morning into a celebration
Of seasons and reasons we like to spend time at a local cafe in no rush to finish our meal
We retreat to a table for two to enjoy each other’s company and toast with a fancy libation
A tiny world all to ourselves, we rent the space on the patio, the chef, the waiter, and the baker
They create for us all the elegance and sensual delight we need to carry us through the week
This slice of time is is fuel to feed the soul and spark appreciation of our good fortune
Please join poets around the world for poetry month in April. You can read, or submit poems here. There are many contests and prompts going on to help those who are not sure they can write a poem…You can!!! Just do it.
In business clients have many choices. They can patronize establishments that consistently recognize them, treat them with respect and value their patronage. Some people like to know they are paying the lowest prices for everything they buy, without regard to quality. The service aspect is less important to these folks. Utilitarian objects are valuable if they last, require little care, and are simple to operate. Environments in which people spend time like stores, salons, restaurants, hotels, or spas, are delivering a designed experience beyond the consumer goods they offer for sale. They offer a feeling of being important and unique. I believe the difference between average service and stellar service is attention to the importance of the customer’s special preferences. This might sound basic, but think about times when you feel happy because everything is just the way you like it to be. When services are applied with a broad brush, one size fits all, the result is rarely satisfying to the recipient. Some minor as well as major attention must be paid to how the customer likes to proceed in order to create a service that customer will value highly.
I like to know that my service providers of all kinds are professional. I can tell right off the bat because showing up on time is the first way to impress me that my business is center of attention. Manners matter. Punctuality, as well as finishing on target, are part of the customer service tool kit. I remember those providers who make me wait without a call or explanation of the tardiness. They do not get invited to return to my house. On the other hand once I find a professional, punctual, polite provider my loyalty is fierce. I don’t shop around for lower prices when I am pleased with the services I receive. I will happily pay a little extra to know that my job will be done with pride.
When I need to call on a warranty for a service or product I am always impressed if that repair or replacement is done quickly and well. I sent back a Bunn coffee maker three times while under warranty. I now have that third model for years, working perfectly. I was very pleased when they sent me new ones without hesitation along with a Fedex prepaid voucher to send the broken one back for investigation. I will probably be a Bunn customer for life both for the product quality and the customer relationship. I feel the same way about my health club, my contractor, mechanic, and massage therapists. As a consumer I am particular, but not hard to please. Once I have found a match that works well for me I stick with it. What kind of customer are you, gentle reader? Are you more loyal or adventurous?
You did not have to be psychic to know that Ho Chi Mihn would win. The United States had invaded a country in southeast Asia with no previous relationship with the people of that area. They had instituted a draft to conscript the youth of America to fight in a war of political insanity. Many died, many more became embittered and seriously addicted to opiates while fighting in a way made up by old white men to conquer Asia. Lyndon Johnson stood in the spotlight of this ill-conceived battle to create American supremacy throughout the world. He was a complete tool of what America stood for in the world…which all the youth of America quickly named bullshit. I was 17 years old, knew friends who joined the Marines, and found the entire idea despicable. I could not support this kind of slaughter of youth for the ego of old men in power. I did not want to sacrifice my high school friends to a stupid, ill-timed, ill-executed war for no reason.
I attended the University of Texas, not far from Johnson City, in 1968. Some high school friends had willingly joined the military, but more had done what they could to avoid being sent to Asia to kill people. I had no sympathy for those who thought our job was to police the world and make everyone pretend they are aligned with capitalism. I had already seen that capitalism and communism at that time were virtually the same thing…state capitalism. I wore a patch on the ass of my jeans that said war is not healthy for children and other living things, and I meant what I said. My young ass was not alone in expressing this sentiment. I have been to the war memorial in Washington,DC…I have been on Rolling Thunder weekend, during which ‘Nam Vets and others ride their bikes around our nation’s capitol to make a statement about defending this stuff. We do not have to believe in the motives or the politics of those who sent our young people into war to risk for no reason in order to honor the sacrifice made. Some are just loyal, even if the leadership is unethical and delusional. They die in large numbers throughout history to defend the popular ideas of a small privileged class. It is time for the United States of America to give up the role of moral police and defender of status quo in the entire word. It is time to honor those who serve by not sending them into useless and egotistical battles that defend nothing in the end. It is time to defend our ethics, out morals and our compassion, and in so doing defend the lives of those we put in danger. I marched on Washington and ae a little teargas but when the soldiers came back from Viet Nam, it was obvious they had suffered so much more. The big drug fling, including opiates, LSD, hashish, and more made the ‘Nam Vets the instant commandos of the drug scene upon return. They knew much more than civilians could know about drugs. These people had gone on killing sprees on LSD. This stuff does not just stop after the battle. PTSD and all the guilty feelings of being at war in somebody else’s country started in Viet Nam. The decline of the world’s respect for the United States also initiated with the Viet Nam War. In Viet Nam that war is known as the American War.